Emergency Roadside Assistance
Membership privileges
As a member of CHAMBER OF COMMERCE BENEFITS, you are
entitled to all services described in this book
immediately upon receipt of your membership card
and/or membership materials.
Free membership for your
spouse
Your spouse or one other
designated family member living in your household with
a valid driver’s license is entitled to use all the
services and benefits described here at no extra
charge.
How to use
your membership ID card
Your
personalized membership ID card for both you and your
spouse should have arrived in the mail with your
membership kit. Your ID card carries the toll-free
customer service number. Call anytime if you need road
service or information concerning your member
benefits. Please be sure to carry your card in your
wallet for easy reference. The most important element
of your ID card is your CHAMBER OF COMMERCE BENEFITS
membership number. You’ll need this number to use many
of your membership services and benefits. If you have
lost your card(s), please call the toll-free customer
service number on your spouse’s membership card.
Emergency roadside
assistance*
CHAMBER OF COMMERCE
BENEFITS provides the ultimate in auto-related
services. Whenever you, your spouse or an associate
member has a problem with a disabled car, motorcycle
or small truck under one (1) ton capacity, help can be
obtained through your CHAMBER OF COMMERCE BENEFITS
membership.
Emergency roadside assistance is
intended to assist CHAMBER OF COMMERCE BENEFITS
members whose vehicles are disabled by providing a
toll-free emergency dispatch service number to get
help dispatched to them.
You can call our
toll-free customer service number listed on your
membership card 24 hours a day to request “dispatch”
service, and we will arrange to send help to your
disabled vehicle from a participating facility. The
CHAMBER OF COMMERCE BENEFITS membership will make
payment to the service facility directly for covered
dispatch expenses.
This emergency road and tow
benefit applies to any non-commercial vehicle you are
driving at the time of disablement. Any car owned,
leased or borrowed by a member will be covered.
Dispatch coverage for winching is limited to a
30-minute service call; any expenses incurred beyond a
30-minute dispatch call will be the responsibility of
the member, payable directly to the service facility
and is not reimbursable.
This service may not
be used as a substitute for regular maintenance
necessary to keep a vehicle in good condition.
Excessive claims may result in non-renewal or
cancellation of your membership benefits (see terms
and conditions in the back of this book).
Covered benefits
Towing service
If your car
can’t be started, towing from the point of disablement
will be provided to the destination of the member’s
choice. If service is provided through the dispatch
network, towing will be limited to 15 miles from the
point of disablement. Any expenses incurred beyond the
15-mile limit will be the responsibility of the
member, payable directly to their service facility,
and are not reimbursable. In either case, service is
limited to one tow or service call per disablement.
Car won’t start
Service is
available to provide a battery jump and minor roadside
adjustments to start the car, even if it’s in your
driveway.
Flat tire
A flat
tire will be changed with your spare tire. If for any
reason the spare is not usable, the lug nuts cannot be
removed or the vehicle has two flat tires with one
usable spare, towing will be provided in accordance
with the program’s towing provisions.
Out of fuel
An emergency fuel supply will
be delivered to a member in immediate need. The member
must pay for fuel at the current pump price.
Car stuck
If a member’s vehicle is
stuck in a ditch, mud or snow, but is accessible from
a normally traveled road, service will be given to tow
or winch the vehicle.
*The emergency roadside
assistance program is administrated by Nation Motor
Club, Inc. dba Nation Safe Drivers.
Dispatch Service
CHAMBER OF COMMERCE BENEFITS provides emergency
roadside assistance nationwide through independent
contractors for the convenience of its members.
If you need emergency roadside assistance anywhere
in the continental U.S., Alaska, Hawaii, Puerto Rico
and Canada, simply call the toll-free customer service
number listed on your membership card. This number can
be reached 24 hours a day, 7 days a week. We will
arrange to dispatch a service truck to you while you
are on the phone.
When you call for
dispatch service, be prepared to give the customer
service representative the following:
• Name and membership number
• Location of the
vehicle if known (street address, mile markers, etc.)
• Nature of the trouble (flat tire, won’t start, etc.)
• Phone number from where you are calling
How it works
1. We will contact
the nearest participating towing facility and then
tell you the estimated time of arrival. Most service
providers require you or another authorized person to
be with the vehicle in order to receive service
(unless it is unsafe to do so).
2. When the
service truck arrives, present your membership card.
The service provider may ask for your driver’s license
for additional
identification.
3. After
service is complete, please verify the information on
the call slip provided by the service provider and
sign it. The CHAMBER OF COMMERCE BENEFITS program will
pay the service facility directly for covered dispatch
charges. You will be responsible for paying the
service facility for any charges not covered.
Cancellations
Please cancel your
request for service within 5 minutes of the time you
called if it is no longer needed by calling us back at
the toll-free number listed on your membership card.
Availability
We have made
every effort to ensure that CHAMBER OF COMMERCE
BENEFITS emergency roadside assistance can function
under all conditions.
However, during extreme
weather conditions, there may be some delay before
help can reach you. When such situations exist, we ask
you to please be patient.
Of course, in some
areas there may not be an available contractor. In
this case, CHAMBER OF COMMERCE BENEFITS will issue you
an authorization number. The authorization number is
required to be eligible for reimbursement. You will
have to contact a facility, and we will reimburse you
up to $80.*
Important
Since
all authorized service providers are independent
contractors and not agents or employees of CHAMBER OF
COMMERCE BENEFITS or Nation Motor Club, Inc. dba
Nation Safe Drivers, CHAMBER OF COMMERCE BENEFITS can
assume no liability for any damage to your vehicle
resulting from the rendering of service or for
personal items left in the vehicle. Any claims for
personal injury or damage to the property of a member
must be filed against the servicing facility.
CHAMBER OF COMMERCE BENEFITS will not accept
responsibility for repair, availability, delivery or
installation of parts. All parts used and services
provided to you by the contractor must be authorized
and paid for by you.
*See Roadside Assistance
Reimbursement
Roadside Assistance Service Limitations
Types of vehicles covered
CHAMBER OF COMMERCE BENEFITS offers full road and
towing services for all self-propelled, four-wheel
vehicles, designed, licensed and used for private,
on-road transportation, trucks and motorcycles. The
purpose of the roadside assistance benefit is to
provide service in
common emergency situations.
Coverage does not include:
• Service if member is not with the disabled
vehicle. However, don’t remain with the vehicle if it
is unsafe to do so.
• Towing or service on
roads not regularly maintained (including private
property).
• Repeated service calls for a car
in need of routine maintenance.
• More than one
(1) service per disablement.
• Service when a
vehicle is snowbound. We do not hoist, winch or shovel
vehicles from unplowed areas, snow banks, snowbound
driveways or curbside parking.
• Service will
not be rendered in areas not regularly traveled, such
as vacant lots, beaches, open fields or other places
which would be hazardous for service vehicles to
reach.
• Installation or removal of snow tires
and chains nor dismounting, repairing or rotating
tires.
• Charging a weak or dead battery.
• Vehicle storage charges, cost of parts and
installation, products, materials, impounding and
additional labor relating to towing.
• Service
for: taxicabs, tractors, boats, trailers, recreational
vehicles and trucks, dune buggies, or vehicles used
for competition, stolen vehicles, unlicensed vehicles,
illegally parked cars or impounded vehicles.
•
Service to vehicles with expired safety inspection
sticker, license plate sticker, and/or emission
sticker(s) where required by law.
• Service to
vehicle which is not in a safe condition to be towed.
• Transportation for the member to the vehicle for
service or from the vehicle to another destination
after service has been rendered.
• Delivery or
repair of tires.
• Towing of vehicle off a boat
dock or marina.
• Service on vehicles used for
commercial purposes or using dealer tags.
•
Towing at the direction of a law enforcement officer
related to traffic obstruction, impoundment,
abandonment, illegal parking or other violations of
law.
• Reimbursement for towing charges covered
by automobile insurance.
• Towing of vehicles
for disposal (i.e., to junk yard).
• Excessive
use of club services is cause for non-renewal or
cancellation of membership (see terms and conditions).
*The emergency roadside assistance program is
administrated by Nation Motor Club, Inc. dba Nation
Safe Drivers.
Roadside Assistance Reimbursement
In some areas there may not be an available
contractor. In this case, CHAMBER OF COMMERCE BENEFITS
will issue you an authorization number, and you will
have to contact a facility on your own for emergency
service. We will reimburse you up to $80 per
disablement.
Reimbursement limitations
• Members may only use the reimbursement option if
a participating facility is unavailable.
• The
authorization number is required to be eligible for
reimbursement.
• Winching reimbursement covers
up to $80 in expenses.
• State and local taxes
are not covered.
If CHAMBER OF COMMERCE
BENEFITS has issued an authorization number for prompt
reimbursement of covered expenses, here is what you
do:
1. Call any service station garage
or towing service of your choice.
2. Obtain an
itemized receipt for the service preformed.
3.
Write your membership number and 12-digit
authorization number on the original receipt (not a
photo copy) and send within 60 days* to:
CHAMBER OF COMMERCE BENEFITS
Attn: Customer
Service
1620 Bond Street
Naperville, Illinois
60563
Claims that are postmarked more
than 60 days after the date of service will not be
honored.
*No time limit for Utah and Wisconsin
residents.
Lockout Service and Reimbursement
If you or your spouse lock your keys in the car or
lose your keys, we will make arrangements for lockout
service. Simply call the toll-free number on your
membership card. If service in your area is
unavailable, we will issue you an authorization number
so that you can call the nearest locksmith and be
reimbursed for the cost up to $100.
How
to obtain your reimbursement
1. Call
customer service to obtain an authorization number.
2. Call the locksmith of your choice.
3.
Obtain an itemized receipt for the service preformed.
Please write the authorization and membership number
on the original paid receipt (not a photocopy) and
send it within 60 days* to:
CHAMBER OF
COMMERCE BENEFITS
Attn: Customer Service
1620
Bond Street
Naperville, Illinois 60563
Please note
• The cost of
making replacement keys or lock repair is not covered.
• Claims that are postmarked more than 60 days
after the service date will not be honored.
*No
time limit for Utah and Wisconsin residents.
Service Locations
Nation Motor Club, Inc.
840 Trustmark Bldg
Jackson,
MS 39201
433 Paseo De Peralta
Santa Fe, NM
87501
901 South Whitney Way
Madison, WI
53711
26 West Sixth Street
Helena, MT 59624
2875 Michelle Drive, Suite 100
Irvine, CA 92606
115 Southwest 89th Street
Oklahoma City, OK
73139
836 Park Avenue, 2nd Floor
Baltimore,
MD 21201
(410) 225-2995
1821 Logan Avenue
Cheyenne, WY 82001
Nation Motor Club,
Inc. dba Nation Safe Drivers
1000 East
William Street
Carson City, NV 89701
Basic Membership
Guidelines
• Excessive use of club services is
cause for non-renewal or cancellation of CHAMBER OF
COMMERCE BENEFITS membership; however, your membership
will not be cancelled without prior notice.
•
If more than three (3) roadside assistance claims are
made per year, the membership will be placed on a
“cash call basis,” meaning: CHAMBER OF COMMERCE
BENEFITS will continue to arrange dispatch service for
your disabled vehicle; however, the member must pay
the authorized service provider for service charges at
the time roadside is rendered, and these amounts are
not reimbursed by CHAMBER OF COMMERCE BENEFITS.
• Family memberships are limited to a combined
total of five (5) roadside assistance claims per
membership year; all of the other above provisions
remain the same.
• The number of service claims
will reset to zero on the anniversary date of your
membership, and membership will be removed from cash
call basis.
• Pursuant to Wisconsin state law,
excessive use of club services by Wisconsin residents
is cause for non-renewal on the member’s anniversary
date, rather than cancellation.
• Pursuant to
Wisconsin state law, benefits and dues for Wisconsin
residents will not be changed without prior written
notice and will take effect on the renewal or
anniversary date.
• CHAMBER OF COMMERCE
BENEFITS guarantees your membership will not be
cancelled without prior written notice.
• “The
Emergency Road Services” and benefits are administered
through Nation Motor Club, Inc. administrative offices
at 800 Yamato Road, Suite 100, Boca Raton, FL 33431.
(For Alabama, Arizona, Arkansas, Hawaii, Louisiana,
Massachusetts, Nevada, Tennessee, Texas and Washington
customer’s services are provided by Nation Motor Club,
Inc. dba Nation Safe Drivers.). (For California
customers, services are provided by Nation Motor Club,
Inc., California Motor Club Permit Number: 5157-3)
This is not an insurance contract
• Member
benefits and dues are subject to change without
notice.
• Membership is continuous and will be
automatically renewed, with dues being billed
automatically on your specified billing vehicle.
• Excessive claims can be a cause for non-renewal
or cancellation of membership (please see terms and
conditions).
• If you change your address or
need to reach us for anything other than a claim or
reimbursement, please call us at the toll-free
customer service number listed on your membership card
or address correspondence to:
CHAMBER OF
COMMERCE BENEFITS
Attn: Customer Service
1620
Bond Street
Naperville, Illinois 60563
•
CHAMBER OF COMMERCE BENEFITS members will not be
required to pay any sums other than the membership fee
for membership benefits and services. Optional
benefits and restrictions are noted.
• The
Emergency Roadside Assistance Services and benefits of
the membership are only available in the continental
U.S., Alaska, Hawaii, Puerto Rico and Canada and for
incidents occurring while your membership is in force.
• You have the right to file a complaint regarding
the Emergency Roadside Assistance Services by
submitting a written complaint to our Customer Service
Department at 800 Yamato Road, Suite 100, Boca Raton,
Florida 33431, or contacting a representative by
calling the toll free number listed on your membership
card.
Andrew Smith, President 09/09
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